Interest in remote service systems, in indicators of the efficiency and reliability of equipment, has sharply increased during the period of restrictive measures due to Covid-19. This is evidenced in the results of a study carried out by the Russian representative office of FRISQUET, the leader of the French heating market.
1123 requests (received by the company from April to July 2020) from Russian buyers of gas boilers were analyzed. Questions asked by potential clients to consultants were compared to the pre-pandemic period.
Interest in remote control and maintenance systems grew by 34%.
“Before the pandemic, such opportunities were perceived more as a pleasant and useful bonus, but not entirely necessary feature,” says Armen Kalinin, export director at FRISQUET. – “In our new reality home owners don’t want other people to visit their houses as this increases the risk of infection. This leads to the increased interest in remote access systems such as FRISQUET Connect."
The expert explains that such devices allow solving many issues related to boiler maintenance without the physical presence of a technician. A service engineer sees on his smartphone or computer how the heat generator works, receives warnings, calculates possible errors and instructs the client in advance on how to cope with them. It helps minimize personal visits.
In order to use the remote service, the owners of the boilers install systems for remote access to the heat generator settings in their houses and special applications on a smartphone, tablet or computer for control. An accredited service provider uses a similar program, but for professionals. This program makes it possible for the service company to monitor remotely everything that happens to the heating system of the house, if the client has provided access to the appropriate level.
Interest in equipment efficiency increased by 23%
The massive transition to remote work and distance learning provoked an increase in utility costs: it is one thing when parents are at work, children - at school, the same heating boiler works for several hours a day in economy mode, and the family uses hot water only in the morning and evening. And it is completely different when everyone is at home around the clock. In this case, it is necessary to maintain a comfortable temperature, cook, wash ...
According to the FRISQUET study, before the pandemic, about one of five potential equipment owners specified the boiler efficiency rate. Now, one of four asks whether a heat generator is really capable of saving up to 25% of gas. This becomes fundamentally important, since, according to the research, the "communal" payments increase by a third during the isolation regime.
Interest in equipment reliability increased by 18%
“Potential buyers have become more interested in the assembly quality, asking questions about the reliability of equipment, warranty periods: they need a minimum of two years (or better, five, or even 20 years) warranty. Because if the manufacturer is ready to “subscribe” to such terms, then the boiler is really reliable,” comments Armen Kalinin, FRISQUET.
According to the expert’s opinion, this request, as well as increasing interest in the efficiency of equipment, is also closely related to the transition to remote work and distance learning. They contribute to a change in attitude towards the heating system of the house as a whole. After all, every serious breakdown that requires the replacement of any boiler unit means a visit of a service engineer (a leaking pump cannot be changed remotely), which means an increase in health risk.
The COVID-19 pandemic is truly changing the world as people are redefining their priorities in favor of safety and health. And these decisions are reflected everywhere, even in such non-obvious, at first glance, areas as the market of gas heating boilers.